Environmental Systems Research Institute (Esri), Redlands, CA
Product Engineer, March 2003 to Present
- Documentation manager for a software help system of 10,000 topics and direct supervisor of a team of writers and engineers.
- Design and implement vision for user assistance in software development products.
- Write technical product documentation and create graphics, videos, maps, and supporting multimedia content; contribute posts to a public-facing corporate blog.
- Serve as a supervisory editor to certify documentation is clear and consistent, adheres to the company style guide, and has proper product messaging.
- Develop goals and deadlines for documentation deliverables; develop plans to ensure work is completed; mentor writers.
- Design user interface and test software development products.
- Present technical workshops that demonstrate best practices, educate, and entertain; work with users to resolve workflow issues and improve documentation.
Fitness Instructor, September 2011 to Present
- Teach cardio kickboxing and exercise classes in the evening group fitness program.
GIS Associate Program Director, January 1999 to February 2003
- Created and managed GIS data; planned and supervised GIS projects and student employee work; trained students and faculty in GIS and GPS; wrote, edited, and presented professional papers on GIS projects and research.
- Performed field work, including sampling water, caving, and tracing groundwater flow.
Cartographic Technician, May 2001 to August 2001
- Created maps and provided GIS support to resource management, maintenance, and interpretive staff; responded to data and map requests from scientists and the public.
- Obtained GPS locations in the park and integrated data with existing spatial data sets; wrote detailed metadata for effective GIS data use and distribution.
Education:
Western Kentucky University, Bowling Green, KY
- Master of Science (2003) in Geoscience, with thesis option (GPA: 4.0)
- Certificate in Geographic Information Systems (2002)
- Bachelor of Arts (2001), with Summa Cum Laude honors (GPA: 3.97): Major in Political Science, minors in Geography and Mass Communication
- Scrum Alliance Certified ScrumMaster (2012)
- Scrum Alliance Certified Scrum Product Owner (2012)
- Turbo Kick (cardio kickboxing) fitness instructor (2011)
- Federal Aviation Administration: Private pilot, airplane single-engine land (2009)
