Professional writing portfolio

ArcGIS Pro software licensing changes in beta 5, posted 26 August 2014.

Certain shapefiles crash ArcGIS 10.2, posted 28 July 2014.

Editing Tips and Tricks (video). 1.5-hour technical workshop, July 2014, Esri International User Conference, San Diego, CA.

Announcing the ArcGIS Pro beta program, posted 13 May 2014.

Editing Tips and Tricks (video). 1.5-hour technical workshop, July 2013, Esri International User Conference, San Diego, CA.

Discovering Yellowstone, 99 News: The Official Magazine of the International Organization of Women Pilots. May/June 2013, p.22-24.

Thanks, Southwest, for the WAI Shout Out!, Women In Aviation, International - Connect Blog, posted 16 March 2013. (Also published in the print edition of the 24th Annual International Women In Aviation Conference "Show Daily" newsletter)

Tip of the Month: Learn How to Create a Map Topology in ArcGIS 10.1, Esri ArcWatch, posted 12 November 2012.

Aligning features in ArcGIS 10.1: Aligning edges to fix gaps between polygons, posted 9 November 2012.

Aligning features in ArcGIS 10.1: Reshaping topology edges, posted 23 October 2012.

Aligning features in ArcGIS 10.1: Moving topology edges, posted 3 October 2012.

Aligning features in ArcGIS 10.1: Creating a map topology, posted 17 September 2012.

Snapping to features in basemap layers and feature services, posted 22 August 2012.

JPL #NASASocial for @MarsCuriosity, personal blog entry, posted 11 August 2012.

Make ArcGIS better by reporting software errors and joining the Esri User Experience Improvement Program, posted 6 August 2012.

Being on-site at JPL when the Mars Curiosity rover lands, personal blog entry, posted 5 August 2012.


Changes to the Feature Construction toolbar in ArcGIS 10.1, posted 30 July 2012.


Editing Tips and Tricks (video). 1.5-hour technical workshop, July 2012, Esri International User Conference, San Diego, CA.


Esri UC highlights for data editors, posted 19 July 2012.

Story of the Rialto airport redevelopment, personal blog entry, posted 12 July 2012.


Enhancements to creating features with templates in ArcGIS 10.1, posted 5 July 2012.

Review: new tear-proof and water resistant FAA charts, personal blog entry, posted 3 July 2012.

Editing related records rapidly, posted 12 March 2012.

Best practices for using layer definition queries while creating features, posted 20 January 2012.

Implementing topology through Python scripting, posted 29 November 2011.

Cleaning up line data with geoprocessing, posted 15 November 2011.

Managing layer visibility and selections with the table of contents’ List By Visibility mode, posted 28 October 2011.

Fresh additions to the ArcGIS.com Editing Labs group, posted 3 October 2011.

Editing tips and tricks, part 2, posted 17 August 2011.

Editing tips and tricks, part 1, posted 17 August 2011.

Designing and authoring maps for editing (video). 1.5-hour technical workshop, July 2011, Esri International User Conference, San Diego, CA.

Editing with ArcGIS - Tips and Tricks (video). 1.5-hour technical workshop, July 2011, Esri International User Conference, San Diego, CA.


Updating a feature's shape by sketching with the Continue Feature tool, posted 29 April 2011.

Getting the most out of editing in ArcGIS 10: Selecting the right features, posted 15 February 2011.

Getting the most out of editing in ArcGIS 10: Editing attributes, posted 18 January 2011.

Using attachments to manage associated feature content, posted 21 December 2010.

Extending an existing line feature by updating its edit sketch, posted 13 December 2010.

Editing in ArcGIS 10: An Overview. Marketing brochure produced for ArcGIS 10 national productivity seminars, November 2010.

Getting the most out of editing in ArcGIS 10: Editing vertices and segments, posted 17 November 2010.

Getting the most out of editing in ArcGIS 10: Tracing features, posted 4 November 2010.

Preparing a map for editing: Using basemap layers effectively, posted 20 October 2010.

Preparing a map for editing: Working on top of imagery, posted 5 October 2010.

Using snapping effectively in ArcGIS 10, posted 20 September 2010.

Preparing a map for editing: Setting layer properties, posted 7 September 2010.

Preparing a map for editing: Assembling the data to edit, posted 13 August 2010.

Using feature templates effectively, posted 2 August 2010.

Getting started with creating features in ArcGIS 10, posted 28 July 2010.

Editing with ArcGIS - Tips and Tricks (video). 1.5-hour technical workshop, July 2010, Esri International User Conference, San Diego, CA.

Editing data section of ArcGIS Desktop Help, 2010, Esri, Redlands, CA

Editing in ArcGIS 10 (video). 1-hour training seminar, June 2010, Redlands, CA.

Editing GIS Features Tutorial, 2009, Esri, Redlands, CA, 129 pages.

Editing Geodatabases Tutorial, 2009, Esri, Redlands, CA, 40 pages.

ArcMap Tutorial, 2009, Esri Redlands, CA, 58 pages.

Glennon, R.M., and J.A. Glennon, 2007, "Making Better Maps with ArcGIS 9.2: Using Cartographic Representations." ArcUser, Summer (July-September) 2007, pp. 59-62.

Glennon, R.M., and J.A. Glennon, 2007, "Building a Groundwater Protection Model." In GIS Best Practices: GIS for Cave and Karst, pp. 37-49. Reprinted from ArcUser, Summer 2004.

"Take Advantage of the Productivity Features in ArcGIS 9.2." ArcUser, Fall (October-December) 2006, pp. 44-46.

Pfaff, R.M., 2005, "Investigating Insurance Claims Using ArcGIS and a Tablet PC." ArcUser, Winter (January-March) 2005, pp. 54-57.

Glennon, J.A., and R.M. Pfaff, 2005, "The Operation and Geography of Carbon Dioxide-Driven, Cold-Water Geysers." GOSA Transactions: The Journal of the Geyser Observation and Study Association, volume IX, pp. 184-192.

Pfaff, R.M., and J.A. Glennon, 2004, "Working with ArcGIS 9: Building a Groundwater Protection Model." ArcUser, Summer (July-September) 2004, pp. 54-59.

Geodatabase Workbook, 2004, Esri: Redlands, CA, 266 pages.

Editing in ArcMap, 2004, Esri: Redlands, CA, 504 pages.

Using ArcMap, 2004, Esri: Redlands, CA, 598 pages.

Glennon, J.A., and R.M. Pfaff, 2003, "The Extraordinary Thermal Activity of El Tatio Geyser Field, Antofagasta Region, Chile." GOSA Transactions: The Journal of the Geyser Observation and Study Association, volume VIII, pp. 1-48. 

Pfaff, R.M., 2003, Geographic Information System Methodologies to Evaluate Relationships Between Land Use and Groundwater Quality in South Central Kentucky. Master's thesis, Western Kentucky University, 96 pages.